Student Center Standard Cancellation Policy.

1. HOLDING DEPOSIT
On making your booking with Student Center you will be asked to pay a Holding Deposit. Payment of the Holding Deposit constitutes your acceptance that the Holding Deposit is retained to secure your room in accordance with these terms and conditions.

• You agree by us holding a deposit that the deadline to conclude the Tenancy Agreement following the receipt of the Holding Deposit fee shall be 14 days thereafter, or any other period agreed by us (the “deadline”).
• By entering into the Tenancy Agreement your Holding Deposit converts to your refundable Security Deposit. Your Security Deposit will be refunded to you at the end of your tenancy if there are no outstanding arrears or damage to your property or room and/or communal areas.
• By paying your Holding Deposit, you give us express consent to use the details provided by you to undertake searches against sanction lists maintained by the government of the United Kingdom, United States, and other countries we choose including those maintained by the United States Office of Foreign Assets Control (OFAC). This will not affect your rights and/or our obligations to you under the Data Protection Act 2018.
• You have the right to ask us to not undertake such searches but in doing so we will not be able to progress your application.
• The Tenancy Agreement sets out the full terms and conditions under which you agree to rent a room with the Landlord, your guarantor, and Student Center as Agent.
• You will be asked to pay the full years rent up front unless you have a UK based guarantor. If you have a UK based guarantor, you are able to pay your rent in instalments. The first instalment needs to be before your contract starts. You will not be able to move into the property if the full rent or first rent instalment has not been paid. There are two available options for the rent instalment payment. Please check from our website: www.studentcenter.co.uk
• If for any reason we are not able to make you an Offer of Accommodation we will contact, you as soon as possible detailing reasons why or with an alternative solution. If we cannot offer an alternative or the alternative is not suitable, we will refund your Holding Deposit in full via the original method the payment was made.

 

If you wish to cancel your agreement, below is our standard cancellation policy:

2. CANCELLATION BY YOU – 14 -DAY COOLING OFF PERIOD

• If you choose to cancel your booking with Student Center, you have 14 calendar days after receiving the original Accommodation Offer to do so to get a full refund of the Holding Deposit paid.
• If you have made your booking less than 14 days before you scheduled check-in date, you may cancel your booking until the earlier of (a) 14 days after receipt of the Accommodation Offer email and (b) the date you actually check-in.
• You may cancel your booking by sending an email to the relevant Accommodation Office email address listed on the individual sites contact details on www.studentcenter.co.uk. Student Center will refund your Holding Deposit within 7 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period, you will not get your Holding Deposit returned to you and you, and your guarantor if reasonable, will be required to meet the obligations set out within the Tenancy Agreement.
• If you cancel your booking and are able to find an eligible replacement tenant, subject to our agreement, you will be released from the contractual obligations as set out in the Tenancy Agreement. Any overpaid rent will be refunded to you, less an amount equal to your Holding Deposit as a cancellation fee. The Student Center team will confirm your official release date.
• If you can provide proof that you fit into any of the following criteria we may agree to release you form your contract where:
◦ Your notice to cancel is within the 14 day cooling off period as set out in point 2.
◦ Your UK Visa application has been denied.
◦ Extenuating circumstances e.g. ill-health

• Where proof is provided in accordance with these terms and conditions and to our and the landlords reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.
Note: The full cancellation requirements can be viewed in your agreement you accepted with us. If your agreement is with another party, then you should contact them for cancellation terms.

3. PERIOD BEFORE YOU ENTER INTO YOUR TENANCY AGREEMENT

The Landlord and Student Center reserve the right to not return your Holding Deposit and cancel your booking on notice if:
• We take all reasonable steps to enter into the Tenancy Agreement before the deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;
• You provide us with relevant false or misleading information; and/or
• We are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014.

4. CANCELLATIONS BY STUDENT CENTER OR THE LANDLORD

• Our terms and conditions require you to sign your Tenancy Agreement within 14 calendar days of receiving the Offer of Accommodation. If you fail to sign your agreement within this timescale we may cancel your booking, giving notice by email, and you will forfeit any booking fee paid if it is outside the 14 calendar day cooling off period above.
• If you fail to check-in on your accommodation start date and you have not signed your agreement we may cancel your booking at any time by giving notice by email. If you are outside the 14 day cooling off period your Holding Deposit will not be refunded.
• Once you have signed your Tenancy Agreement it may only be terminated if we mutually agree to do so or in the circumstances set out in point 3 above

 

5. Up to and including 14 days before the start of your tenancy agreement.

You can cancel at any time during this period, but there will be a reasonable administration charge.
During the last 14 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case there will be a reasonable administration charge.
Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.

6. If your contract start date has passed.

You can cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case there will be a reasonable administration charge.
Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.

7. Cancellation/Refunds

If you wish to cancel this agreement, you should let us know as soon as possible. Written cancellation / refund requests should be made to Student Center. Refunds are normally processed within 14 working days.

8. Re-bookers

We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.

9. Summer and Short Stays Cancellations

Summer cancellation request made more than two weeks before the summer tenancy start date:

◦ May be cancelled if evidence is provided to support reason for cancellation (e.g.no summer course, unable to meet conditions of offer etc)
◦ In the case where the summer let is cancelled Student Center the Holding Deposit will be refunded
◦ If customers want to cancel and are unable to provide supporting evidence to support the reason for the cancellation / they have changed their mind the Holding Deposit paid will be held in lieu of costs incurred

Summer cancellation requests made less than two weeks before the summer tenancy start date cannot be cancelled